Customer Service
KNOWLEDGE AND BEYOND
Capabilities & Features
With a foundation laid around the industry trends and customer and workforce evolution, let’s go a little deeper into how Microsoft steps up to help you stay ahead of the curve with your customer service operations.
Get unified knowledge, multimedia knowledge, analytics, omnichannel engagement, intelligent customer care, collaborate efficiently, detect trends.
WE PROVIDE IT SOLUTIONS TO HELP YOUR BUSINESS GROW
Microsoft Solutions & Technology
88% projected growth of self-service in 2019 by organizations in the Americas
65% of consumers find a positive experience with a brand to be more influential than great advertising
Dynamics 365 Customer Service
Loyalty, customer behavior, customer experience, personalized service, and artificial intelligence.
- Dynamics 365 enables end-to-end effortless customer service engagements, through any channel and using any device. A unified platform ensures context and visibility across every interaction for a full engagement experience. Customers and agents are empowered with the tools they need to ensure quick and accurate resolution, every time.
- Industry-leading technology surfaced through Dynamics 365 to improve business outcomes
- FastTrack and Lifecycle Services realize business value faster and improve implementation quality and ROI
- End-to-end (Lead to Cash to Service) business application solution
- Trusted Microsoft cloud and security
- Complete cloud vision
WE ARE AN IT SOLUTION BUSINESS
We specialize in technology implementation
WITH KNOWLEDGE HEART & PASSION
We provide solutions to increase your growth
LET'S GET STARTED WITH YOUR PROJECT IN A PROFESSIONAL WAY
Get in touch and let us know how we can help
TECH INSIGHTS
Our insights & technological ideas
Can I use Canvas Apps instead of using D365 for mobiles?
‘Have you ever thought of what is beyond the traditional CRM capabilities that you