Customer Insights
DELIVERING PERSONALIZED EXPERIENCES WITH CUSTOMER-CENTRIC PROCESSES
Customer expectations are growing
360-degree view of customers: Behavioral, Demographic, Transactional & apps, and channels of engagement to close the gap between customer expectations and experiences by activating data to gain insights.
Bring together all your data and unify by resolving customer entities, build rich customer profiles by incorporating audience intelligence from Microsoft Graph. Embed Customer Insights cards into your Dynamics 365 business applications to drive informed action. Build custom apps with embedded customer insights by using Microsoft PowerApps.
WE PROVIDE IT SOLUTIONS TO HELP YOUR BUSINESS GROW
Microsoft Solutions & Technology
91% of consumers are more likely to shop with brands who recognize, remember, and provide relevant offers and recommendations
81% of buyers want brands to get to know them and understand when to approach them and when not to
Dynamics 365 Customer Insights
Dynamics 365 Customer Insights would automate customer-centric experience and processes and drive personalized experiences across channels.
- Ingestion- bring customer and activity data from all sources.
- Mapping and matching- identify and understand profile data from transactional and observational sources
- Conflation- consolidate data into single customer profile with source lineage
- Enrichment- enrich profiles using AI models and proprietary signals from Microsoft Graph
- Insights- derive insights that automate and optimize processes
- Action- leverage insights across all channels of engagement with connectors and APIs
- Predict customer intent and spot trends & patterns
- Create richer customer segments
WE ARE AN IT SOLUTION BUSINESS
We specialize in technology implementation
WITH KNOWLEDGE HEART & PASSION
We provide solutions to increase your growth
LET'S GET STARTED WITH YOUR PROJECT IN A PROFESSIONAL WAY
Get in touch and let us know how we can help
TECH INSIGHTS
Our insights & technological ideas
Can I use Canvas Apps instead of using D365 for mobiles?